App Support

Thank you for downloading!

We want you to enjoy your app and that is why it is really important to us that we fix any queries or issues as soon as we can.

If you are having trouble then please contact our friendly support team. We are able to fix 99% of queries really quickly. Hopefully, yours will be one of them.

Please email: and we will help you get back up and running as soon as we can.

IMPORTANT: Please make sure that you put App in the email if it is a problem with the App.


Why can’t I log in?

If you are having trouble logging in, then please make sure that you are using your USERNAME and not your email address to log in.

If you have requested a password reset email, please make sure that you are using the password reset code to reset the password and not as your new password.

Is the app a subscription?

The app costs a one-off fee of £5.99 (hooray!!) TOM Rocks is an in app subscription costing £3.59 per month after a 7 day free trial.

I have an Android phone, but my partner has an iPhone will we be able to share a login?

If you want to share the app with someone who is on the same operating system as you can you do this for free via Apple Family Share (or the Google equivalent).

If the person(s) you want to share your login with is on a different operating system to you, then they will have to purchase the app from their app store – you can still share the same login.